Terms of use
The terms on which you may use MyCommunity. This is a plain-English summary for the pilot; it is not legal advice and may be superseded by a signed agreement with your council.
Last updated: June 2026
1. Acceptance
By creating an account or using MyCommunity you agree to these terms. If you use the platform on behalf of a council, you confirm you are authorised to do so.
2. Accounts & verification
- You must provide accurate details and keep your login secure; you are responsible for activity under your account.
- Resident participation may require address verification. Verification codes are single-use and tied to your property.
- Roles (resident, councillor, clerk, admin) determine what you can access; access is scoped to your community.
3. Acceptable use
You agree not to: post unlawful, defamatory, abusive or misleading content; impersonate others; attempt to access another community's or person's private data; probe, scan or disrupt the service; or misuse reporting, voting or consultation features. We may suspend accounts that breach these terms.
4. Your content
You keep ownership of what you submit (issues, ideas, responses). You grant your council and MyCommunity a licence to host, display and process it to operate the platform. Content you post to public areas may be visible to other residents; personal data is handled per the Privacy notice.
5. Council responsibilities
Participating councils are responsible for the content they publish, for moderating their community, and for acting as data controller for resident data within their site.
6. Availability
We work to keep the service available and secure but provide it "as is" during the pilot, without guarantees of uninterrupted access. We may update features and these terms; material changes will be notified.
7. Liability
To the extent permitted by law, MyCommunity is not liable for indirect or consequential loss. Nothing here limits liability that cannot be limited by law.
8. Termination
You may close your account at any time. We may suspend or end access for breach of these terms or where required by law.
9. Governing law
These terms are governed by the laws of England and Wales (or the relevant UK nation for your community), and the courts of that jurisdiction have exclusive jurisdiction.
10. Contact
Questions about these terms? Contact us.